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Refund & Cancellation Policy

We, at The Wellness Shop, are working hard and tirelessly to provide you with the highest level of customer satisfaction. As our product range completely falls under wellness, we cannot issue refunds for any of the products bought from the website. However, only in unusual circumstances, if you are not satisfied with our products you will be entitled to either get a replacement of the products or opt issue store credits. Store credits are valid for 1 year from the date of issuance. You can buy any product using the store credits. Please note in both the cases you need to self-ship the products. Once we receive the product, we will perform quality checks and issue replacement/store credit as per your requirement. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. The Wellness Shop is not responsible for damage after delivery of product. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for damages or missing items must be reported to customer service within 24 hours of delivery. Post 24 hours we will not be entitled to process with your request. You can mail us your concerns at info@thewellnessshop.in.

Cancellation Policy

Orders once placed through www.thewellnessshop.in can be cancelled within 24 hours of placing the order. Post completion of 24 hours, orders will not be cancelled and no refunds will be made.

Out of stock items

We apologize for the inconvenience this may cause. You can wishlist your favourite product, once they are instock you will receive an automated mail from our end and you can place your order in one cli.

Payments

TheWellnessShop offers various payment options for your convenience:

  • Credit Cards (Visa, MasterCard)
  • Debit Card (Visa Electron, Maestro)
  • Net Banking (all major banks in India)
  • Cash on Delivery (pay when you get your order in Cash)
  • UPI payment
  • Cheque/Bank Transfer (helpful when you don’t have any credit card and want to prepay for the order)

For credit card, debit card and net-Banking transactions, TheWellnessShop has trusted payment gateways that use encryption technology to ensure protection of your card information. It is 100% Safe and Secure to pay through your card or net banking account.