CANCELLATION & RETURNS

Refund & Cancellation Policy

At The Wellness Shop, we are committed to providing you with the highest level of customer satisfaction. We understand that quality is paramount, which is why once our products are opened, they cannot be repackaged or resold. As a result, we do not accept returns on any opened merchandise. This is part of our dedication to maintaining the integrity and quality of our products.
In exceptional cases, we will process a replacement request for the product, but this will only be done under unusual circumstances. Once a replacement request is approved, it will be processed within 8-10 days from the date of the request.
If you receive a damaged product, we ask that you report it to us within 24 hours of delivery. After your request is approved, we will arrange for the pickup of the product from your location and have it sent back to us. Once we receive the product, we will conduct a thorough quality check to ensure it meets our standards. After this, we will either issue a replacement or provide store credit, depending on your preference.
Please note that we cannot offer exchanges or refunds on sale items, or any opened or used products. Additionally, The Wellness Shop will not be held responsible for any damage to products after they have been delivered.
Once you return your product, please allow between one to three weeks for your request to be processed. You will be contacted once your return is completed, and the outcome has been decided.
All claims for damages or missing items must be reported to customer service within 24 hours of delivery. Unfortunately, we will not be able to process any claims that are reported after this time frame.
For any concerns or assistance, please feel free to contact us at care@thewellnessshop.in.

• Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
• No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations.
• We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.
• An unboxing video is MANDATORY for product replacement request. Please show the sealed package, unboxing process, and product condition in the video to ensure a smooth refund process.
• Payment will be Credited with in 6-7 working days form the date of Refund request.

 

Cancellation Policy

Orders once placed through www.thewellnessshop.in can be cancelled within 2 hours of placing the order. Post completion of 2 hours, orders will not be cancelled and no refunds will be made.

For any concerns or cancellation requests within the allowed timeframe, please email us at info@thewellnessshop.in with your order details.

Out of stock items

We apologize for the inconvenience this may cause. You can wishlist your favourite product, once they are instock you will receive an automated mail from our end and you can place your order in one click.