CANCELLATION & RETURNS

Refund & Cancellation Policy

We, at The Wellness Shop, are working hard and tirelessly to provide you with the highest level of customer satisfaction. Our products once opened cannot be repackaged or resold due to high level of commitment to quality. We do not accept returns on open merchandise. However, only in unusual circumstances, if the product is damaged during product delivery then we offer replacement of the product. Product damage should be reported to us within 24 hours. You have to self-ship the product to our address. We will issue a store credit of Rs.150 in your wallet which you can use for future purchases. Once we receive the product, we will perform quality checks and issue replacement/store credit as per your requirement. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. The Wellness Shop is not responsible for damage after delivery of product. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for damages or missing items must be reported to customer service within 24 hours of delivery. Post 24 hours we will not be entitled to process your request. You can mail us your concerns at info@thewellnessshop.in.

Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations.
We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.

Cancellation Policy

Orders once placed through www.thewellnessshop.in can be cancelled within 24 hours of placing the order. Post completion of 24 hours, orders will not be cancelled and no refunds will be made.

Out of stock items

We apologize for the inconvenience this may cause. You can wishlist your favourite product, once they are instock you will receive an automated mail from our end and you can place your order in one click.

Payments

TheWellnessShop offers various payment options for your convenience:

  • Credit Cards (Visa, MasterCard)
  • Debit Card (Visa Electron, Maestro)
  • Net Banking (All major banks in India)
  • Cash on Delivery (pay when you get your order in Cash)
  • UPI payment
  • Cheque/Bank Transfer (helpful when you don’t have any credit card and want to prepay for the order)

For credit card, debit card and net-banking transactions, TheWellnessShop has trusted payment gateways that use encryption technology to ensure protection of your card information. It is 100% Safe and Secure to pay through your card or net banking account.

It is hereby clarified that in case a refund is requested for reasons attributable to the customer (viz., duplicate payments or cancellation within 24 hours, etc.), we may at our discretion accept such request subject to levy of a processing fee. It may be noted that the amount shall be refunded after adjusting the commission charged by Payment Gateways and other applicable charges. We reserve the right to revise the said processing fee from time to time without any advance notice.